4.5-800 - Change Correct Answer and Three Feedbacks
Change the correct answer to:
"Follow existing early departure procedures since Ms. Kokesh’s digital key will be active in the app."
Change the three feedbacks as follows, remembering to put "View Job Aid" in italics:
[Incorrect] [a] Sorry, that is not the best response. You cannot cancel a digital key. It will remain active in the app through her original check-out date or until the next Guest checks in. More action needs to be taken. Click View Job Aid. Then try again.
[Correct] [b] Well done! Remember that the digital key remains active in the app through the original check-out date or until the next Guest checks in, so the door lock must be inhibited when she leaves. Since the key remains active, Guests may think the room they just checked out of can still be accessed.
[Incorrect] [c] Sorry, that is not the best response. Follow your policies for early departure, including charging any penalties if applicable. You've also missed a very important step! Click View Job Aid. Then try again.