4.6-200 - Text Changes
- Left-side text:
Ms. Botha is a Hilton HHonors member and frequent business Guest. On her day of departure, Ms. Botha calls the front desk and asks for late check-out.
What should you do in this situation?
- Main screen text:
Late Check-Out
Requested Departure is BEFORE the Key Expiration Time
If a digital key Guest requests a late check out before the key expiration time, you follow the same procedures you do for a keycard.
Requested Departure is AFTER the Key Expiration Time If a Guest using a digital key wants a late check out and the requested departure time is after your hotel’s key expiration time, you will:
- Check the room's availability and determine if the request can be granted.
- Update the estimated departure time in OnQ PM.
- Go to the dashboard and indicate the new check-out time using the drop-down Late CheckOut Time field to extend the digital key.
Note: some hotel keys may not expire at check-out time. Please check with your manager to verify the key expiration time.